What People Say About Us
Your service has been brilliant, stayed in the Rectory in Llanfechell since last February, I
would like to thank June for allowing me to stay."
Ben Furlong
Supported by Cartrefi
A big thank you to the Team in Bridgend for all the recent hard work and effort resulting in improved confidence and wellbeing on an individual you support
Rachel Gavin
Care Manager
He seems a lot happier and calmer since he has been with you, and we're so pleased he is in such good hands
Family Member
We have received outstanding feedback from the people we support; they feel very supported and cared for by you. We are particularly grateful for how well you have worked within one of our newer services; you have represented Cartrefi Cymru incredibly well
Service Manager
It was a massive decision for my mother and I to put my brother into supported Living. If it wasn't for the staff at Archer Rd, Barry this would have been so much more upsetting. They have supported my brother and us and go above and beyond their job especially in these difficult times.
We can’t thank them enough!
Family Member
What a pleasure it has been to meet the staff that provides support to my father and what a good team they are. The support we have received from Cartrefi has changed our life and the team have been so supportive...
Family Member
The team there are so friendly and nice. My son doesn't really like to go away from home, but you mention the Cartrefi short breaks service and you see a positive reaction. He is much more independent after he has been there. He likes me to spoon feed him normally, but when he is away, he will have a go himself. The staff encourage him to do it. It's peace of mind. I wish he could go more often. I don't worry about him whilst he's there. I would recommend Cartrefi Cymru whole heartedly
Family Member
The words I write now do not come close to explaining and describing the gratitude and appreciation I feel for you all. I am so proud of him as a man, and that in no The words I write now do not come close to explaining and describing the gratitude and appreciation I feel for you all. I am so proud of him as a man, and that in no small measure is down to you. I will always be full of praise for the work you have done and the way you have done it. From my heart, thank you all so much
Family Member
I would like to congratulate all the staff for their professionalism, help and understanding during what has been a key moment in the life of my brother Jon and our family. Their dedication and caring attitude has resulted in a much simpler and stress free transition than we could ever have expected. Jan has settled well and we are happy in the knowledge that he is well cared for and happy
Family Member
We have always found the teams who cover the properties in Ashfield Drive and Cathandrew Bungalow brilliant, the residents in their care are extremely well looked after, supported and very happy. The staff are a pleasure for us to work alongside whilst providing care to our patients.
However, in the 3-4 days we have seen care that has gone above and beyond any of our expectations.
We believe the actions of all staff involved over the past few days not only exemplify Cartrefi's ethos but highlight the very best of residential care in the community and for that the team deserves high praise.
Community Staff Nurse
A member of your team was supporting someone visiting our unit in Ysbyty Gwynedd in Bangor today. I just want to send a message to say that she is a credit to your organisation, she was so patient with the person she was supporting and the bond they both had was amazing to watch.
It's amazing that these things are available for people with learning disabilities, and it's made my hard day in work better seeing both of them together. The person that she supported felt so safe and happy in her care
E.L. Thompson
Ysbyty Gwynedd
Prior to Covid Tom enjoyed a load authority run clay service, although Covid has been frankly horrendous for us all - a way it has provided Tom with some unexpected, valued opportunities and experiences due to Cartrefi cymru now providing SUppOrt.
We have gradually been building , his provision and the range of activities. Tom has developed real positive and valued relationships with the support workers and their enthusiasm to take this forward and engage with and alongside Tom has exceeded our expectations.
On behalf of “Tom, thank you for your support and help to facilitate this new service approach – which directly benefits him