Training And Development

For Support Workers the relevant qualification would be an QCF level 2 or 3 in Health and Social Care. Managers would pursue a higher level QCF or similar, and our specialist office-based staff would be helped to pursue an appropriate professional qualification.

We support any colleague who needs to use a computer for their work to acquire an ECDL certificate.

We have also recently become a Basic Skills course provider to assist any of our colleagues who need help with numeracy or literacy.

Our Colleague Development Centre is accredited with City and Guilds and regularly receives excellent inspection reports.

Throughout every year we run a comprehensive training programme covering a wide range of relevant topics. We also run our own colleague conferences filled with interesting workshops and presentations.

We are genuinely committed to colleague development. It's a fact that most of our operational managers began their careers with Cartrefi Cymru as Support Workers, and many office-based managers also started with us at a non-management level. And this isn't just chest-beating on our behalf. In a multi-agency colleague satisfaction survey, carried out by AF Associates, in 2005, we scored highest in both Colleague Development and Colleague Communication and scored second highest in Management Style.